The second major way in which the therapist acts to help the family members prepare for change is to share with the family member the information which he has gathered, smoothly using his communication skills to do this. Typically, the family members begin with a statement of what they want for themselves and their family; this statement invariably includes a nominalization. As the therapist gathers information, he is de-nominalizing; that is, he is turning the representation of an event into a process. One of the things which happen as he does this, and shares the information with the family members, is that the way the family got to the place where they are now is seen as a series of steps of a process. By coming to appreciate their own family history as an understandable, step-by-step process, the family members can have hopes about there being a next step in the process which will allow them to make the changes which they desire. The therapist

does not, of course, attempt to insure that each family member has the understanding which is his — his task is not to train family therapists. Neither does he keep relevant information from the family. Rather, using his skills as a communicator, the therapist presents to the family members the information each needs to understand that change is possible. As he shares his information about the process of communication in the family, the therapist describes what he experiences — he does not evaluate or make judgments about it. This distinction between the description of the process and the evaluation of other people's behavior is, in itself, an important learning tool for the family members.

One of the outcomes of the therapist's skillful use of representational systems, congruency and sharing of information with all family members, is that the family members come to understand and trust one another. We find it very rewarding when we are able, through our communication skills, to help one family member come to fully understand that another family member is not being malicious, or evil, or crazy when he does not understand the first member's communication, but, rather, that their communications are simply not making a connection with one another, as each is paying attention to a different part of their shared experience.

Contrary to what many people expect, difference itself can become an opportunity for growth; it contains the seeds of excitement and interest, and the challenge of new learning when guided in that direction. Difference can also, of course, be used negatively; then, sameness can be made a cementing factor. Both sameness and difference are essential, for they manifest the uniqueness of each human being. Much of the therapist's task is to balance these two qualities and, specifically, to use his skills to help the family members to convert the differences which previously caused them pain into an occasion for learning and growth.

When the therapist works with the family to help them to understand the process steps by which they got into their present situation, and teaches them the difference between descriptive and judgmental language, the family often discovers a crippling episode from the past, usually based on miscommunication. This encounter can be used to help them learn that any human experience from the past can be uncovered, understood and utilized.

The result of the processes of developing each family member's trust in the therapist as an agent of change and the therapist's sharing of the information with the family is that the family members become willing to take risks, to venture into unknown territory, and to attempt to build new bridges within the family. By carefully preparing the family members during Phase I, the therapist is able to engage the hopes, energy and creative participation of the family members in developing an experience which will serve as a model for them in their future growth.

The presence of a family in a therapy session is a statement by that family that their present state — their present ways of coping, communicating and interacting — is unsatisfactory to them. It is a statement that the family recognizes, at some level, that there is a discrepancy between what their present experience as a family is and what they want for themselves. The typical case in our experience is the one characterized by the family arriving for the initial therapy session, each member having some idea of what it is that he wants to change. The initial focus of the therapist is to find out what those changes are. The simplest, and a very effective, way of doing this is for the therapist to introduce himself to each of the family members and to ask them what it is, specifically, that they want for themselves as individuals and for their family. This process is a model presented to the family to assist them in learning to make meaning congruently. The therapist understands that, while the content — the specific hopes of this particular family — is important, the way he secures this information, the powerful process of communication, is taking place at the unconscious level, with himself as the model.

What do you want for yourself and your family?

In what way, specifically, would you like you and your family to change?

What are you hoping for, for yourself and for your family, in therapy?

If you could make yourself and your family different in some way, what would that be?

If I were to give you a magic wand, how would you use it?

Any of these questions will start the process of determining the desired state for the family. As the family members begin to respond to the therapist's questions, they will, typically, present their ideas about what they want for themselves and their family in the form of a nominalization. For example, many families with whom we have worked state that they want more love, support, comfort, respect, etc. Each of these words is an event representation of a process, with most of the pieces of the process missing. The family members, sometimes, will begin by stating what they don't want. Using the linguistic patterns presented in Part I, the therapist works with the individual family members to secure positive statements of what they want — statements completely acknowledged by them of what each wants for himself.

As we pointed out in the first part of this book, nominalizations involve the language processes of deletion, lack of referential indices, and unspecified verbs. For a family member simply to say that he or she wants more love leaves out much necessary information — whom does this person want to love or to be loved by, and how, specifically, does this person want the other person (or people) to love him (or her)? By systematically identifying and challenging the deletions, lack of referential indices, unspecified verbs and nominalizations, the therapist gathers the information he needs to understand what the family members want.

During this phase of family therapy, the therapist is making use of his skills as a communicator to connect the words the family members use with what they want. The therapist has connected the family members' words with their experience (has adequately de-nomin-alized their speech) when his understanding is specific enough that he knows what observable behavior would indicate for that person what he really wants — when he would be able to act out some sequence of behavior with the family member which would be recognized as an example of what that individual desires.

Two general ways of proceeding to adequately connect language and experience (de-nominalization) are: