“The pace of information gathering and correction in the CBS fake memo story was astounding/' he continued. ”It wasn't just that CBS News 'stonewalled' after the fact, it was arguably that they couldn't keep up with an army of dedicated fact-checkers. The speed and openness of the medium is something that runs rings around the old process... I'm a twenty-nine-year-old marketing manager [who] always wanted to write for a living but hated the AP style book. As iiberblogger Glenn Reynolds likes to say, blogs have given the people a chance to stop yelling at their TV and have a say in the process. I think that they serve as sort of a 'fifth estate' that works in conjunction with the mainstream media (often by keeping an eye on them or feeding them raw info) and potentially function as a journalism and commentary farm system that provides a new means to establish success.

“Like many facets of the topic that you're talking about in your book, there are good and bad aspects of the development. The splintering of media makes for a lot of incoherence or selective cognition (look at our country's polarization), but it also decentralizes power and provides a better guarantee that the complete truth is out there... somewhere... in pieces.”

On any given day one can come across any number of stories, like the encounter between Bob Schieffer and Bill Ardolino, that tell you that old hierarchies are being flattened and the playing field is being leveled. As Micah L. Sifry nicely put it in The Nation magazine (November 22, 2004): “The era of top-down politics-where campaigns, institutions and journalism were cloistered communities powered by hard-to-amass capital—is over. Something wilder, more engaging and infinitely more satisfying to individual participants is arising alongside the old order.”

I offer the Schieffer-Ardolino encounter as just one example of how the flattening of the world has happened faster and changed rules, roles, and relationships more quickly than we could have imagined. And, though I know it is a cliche, I have to say it nevertheless: You ain't seen nothin yet. As I detail in the next chapter, we are entering a phase where we are going to see the digitization, virtualization, and automation of almost everything. The gains in productivity will be staggering for those countries, companies, and individuals who can absorb the new technological tools. And we are entering a phase where more people than ever before in the history of the world are going to have access to these tools– as innovators, as collaborators, and, alas, even as terrorists. You say you want a revolution? Well, the real information revolution is about to begin. I call this new phase Globalization 3.0 because it followed Globalization 2.0, but I think this new era of globalization will prove to be such a difference of degree that it will be seen, in time, as a difference in kind. That is why I introduced the idea that the world has gone from round to flat. Everywhere you turn, hierarchies are being challenged from below or transforming themselves from top-down structures into more horizontal and collaborative ones.

“Globalization is the word we came up with to describe the changing relationships between governments and big businesses,” said David Rothkopf, a former senior Department of Commerce official in the Clinton administration and now a private strategic consultant. “But what is going on today is a much broader, much more profound phenomenon.” It is not simply about how governments, business, and people communicate, not just about how organizations interact, but is about the emergence of completely new social, political, and business models. “It is about things that impact some of the deepest, most ingrained aspects of society right down to the nature of the social contract,” added Rothkopf. “What happens if the political entity in which you are located no longer corresponds to a job that takes place in cyberspace, or no longer really encompasses workers collaborating with other workers in different corners of the globe, or no longer really captures products produced in multiple places simultaneously? Who regulates the work? Who taxes it? Who should benefit from those taxes?”

If I am right about the flattening of the world, it will be remembered as one of those fundamental changes-like the rise of the nation-state or the Industrial Revolution-each of which, in its day, noted Rothkopf, produced changes in the role of individuals, the role and form of governments, the way we innovated, the way we conducted business, the role of women, the way we fought wars, the way we educated ourselves, the way religion responded, the way art was expressed, the way science and research were conducted, not to mention the political labels we assigned to ourselves and to our opponents. “There are certain pivot points or watersheds in history that are greater than others because the changes they produced were so sweeping, multifaceted, and hard to predict at the time,” Rothkopf said.

If the prospect of this flattening-and all of the pressures, dislocations, and opportunities accompanying it-causes you unease about the future, you are neither alone nor wrong. Whenever civilization has gone through one of these disruptive, dislocating technological revolutions– like Gutenberg's introduction of the printing press-the whole world has changed in profound ways. But there is something about the flattening of the world that is going to be qualitatively different from other such profound changes: the speed and breadth with which it is taking hold. The introduction of printing happened over a period of decades and for a long time affected only a relatively small part of the planet. Same with the Industrial Revolution. This flattening process is happening at warp speed and directly or indirectly touching a lot more people on the planet at once. The faster and broader this transition to a new era, the more likely is the potential for disruption, as opposed to an orderly transfer of power from the old winners to the new winners.

To put it another way, the experiences of the high-tech companies in the last few decades who failed to navigate the rapid changes brought about in their marketplace by these types of forces may be a warning to all the businesses, institutions, and nation-states that are now facing these inevitable, even predictable, changes but lack the leadership, flexibility, and imagination to adapt-not because they are not smart or aware, but because the speed of change is simply overwhelming them.

And that is why the great challenge for our time will be to absorb these changes in ways that do not overwhelm people but also do not leave them behind. None of this will be easy. But this is our task. It is inevitable and unavoidable. It is the ambition of this book to offer a framework for how to think about it and manage it to our maximum benefit.

I have shared with you in this chapter how I personally discovered that the world is flat. The next chapter details how it got that way.

The Bible tells us that God created the world in six days and on the seventh day he rested. Flattening the world took a little longer. The world has been flattened by the convergence often major political events, innovations, and companies. None of us has rested since, or maybe ever will again. This chapter is about the forces that flattened the world and the multiple new forms and tools for collaboration that this flattening has created.

The first time I saw the Berlin Wall, it already had a hole in it. It was December 1990, and I was traveling to Berlin with the reporters covering Secretary of State James A. Baker III. The Berlin Wall had been breached a year earlier, on November 9, 1989. Yes, in a wonderful kabbalistic accident of dates, the Berlin Wall fell on 11/9. The wall, even in its punctured and broken state, was still an ugly scar across Berlin. Secretary Baker was making his first visit to see this crumbled monument to Soviet communism. I was standing next to him with a small group of reporters. “It was a foggy, overcast day,” Baker recalled in his memoir, The Politics of Diplomacy, “and in my raincoat, I felt like a character in a John le Carre novel. But as I peered through a crack in the Wall [near the Reichstag] and saw the high-resolution drabness that characterizes East Berlin, I realized that the ordinary men and women of East Germany, peacefully and persistently, had taken matters into their own hands. This was their revolution.” After Baker finished looking through the wall and moved along, we reporters took turns peering through the same jagged concrete hole. I brought a couple of chunks of the wall home for my daughters. I remember thinking how unnatural it looked-indeed, what a bizarre thing it was, this cement wall snaking across a modern city for the sole purpose of preventing the people on the other side from enjoying, even glimpsing, freedom.