Please don't imagine it's fun being me. My mom tells the stylist, "Maddy's not ready for bangs." She tells the wardrobe person, "Maddy's a little sensitive about her big bottom."

Don't imagine I even get to speak. On top of that, my mom complains that I never talk. My father would tell you that life is a game, and you need to roll up your sleeves and build something: Write a book. Dance a dance. To both my parents, the world is a battle for attention, a war to be heard. Perhaps that's what I admire about Goran: his distinct lack of hustle. Goran's the only person I know who's not negotiating a six-picture deal with Paramount. He's not staging a show of his paintings at the Musee d'Orsay. Nor is he having his teeth chemically bleached. Goran simply is. He's not secretly lobbying for the stupid Academy of stupid Motion Picture Arts and Sciences to give him a shiny statue while a zillion people stand and applaud. He's not campaigning to build his market share. Wherever Goran is at this moment—sitting or standing, laughing or crying—he's doing it with the clarity of an infant who knows that no one will ever come to his rescue.

While technicians blast her upper lip with lasers, my mom says, "Isn't this fun, Maddy? Just us two, together..." Whenever fewer than fourteen people are clutching at us, my mother considers that to be private mother-daughter "alone time."

No, whether he's alone or observed by millions, whether he's loved or loathed, Goran would be the same person. Maybe that's what I love most about him—that he's so much NOT like my parents. Or like anyone I know.

Goran absolutely, positively does NOT need love.

A manicurist with a Gypsy accent, something leftover from some country where brokers analyze the stock market by reading pigeon entrails, this woman buffs my nails, holding my hand cradled in her own. After a moment, she turns my hand palm up and looks at the new, red skin where I'd left my frozen skin stuck to the door handle in Switzerland. She doesn't say anything, this bug-eyed Gypsy manicurist, but she's clearly marveling at how my wrinkles have been erased. How both my lifeline and love line have not merely stopped—but vanished. Still cupping my red hand in her own coarse, rough fingers, the manicurist looks from my palm to my face, and with the fingers of her other hand, she touches her forehead, her chest, her shoulders, making a fast sign of the cross.

XVI.

Are you there, Satan? It's me, Madison. Over the phone today, I made a new friend. She's not dead, not yet, but I can tell we're going to be way-total best friends.

According to my wristwatch I've been dead for three months, two weeks, five days, and seventeen hours. Subtract that from infinity and you get some idea why loads of doomed souls abandon all their hope. Not to boast, but I've managed to stay reasonably presentable despite the overall grimy local conditions. Lately I've taken to scrubbing my telephone headset and giving my chair a good dusting before I make any calls. At the moment I'm talking with an elderly shut-in who lives, alone, in the Memphis, Tennessee, area code. The unfortunate lady is trapped at home for days at a time, debating whether to suffer through yet another round of chemotherapy despite the lessening quality of her life.

The poor infirm woman has answered nearly every question I've thrown at her about chewing gum preferences, about paper-clip buying habits, about her consumption of cotton swabs. I've long ago come out to her about being thirteen years old and dead and relegated to Hell. For my part, I'm pitching her that death is a breeze, and if she has any question about whether she'd go to Heaven or Hell, this lady needs to run out immediately and commit some heinous crime. Hell, I tell her, is the happening place.

"Jackie Kennedy Onassis is here," I tell her over the phone. " You know you want to meet her... ."

Really, all the Kennedys are hereabouts, but that larger fact might not be such a great selling tool.

Still, despite the pain from her cancer and the sickening side effects of her treatments, the Memphis lady has her reservations about abandoning her life.

I warn her that in no way do people simply arrive in Hell and achieve some instantaneous type of enlightenment. Nobody finds themselves locked within a grimy cell, then slaps a palm to their forehead and says, "No duh! I've been a total asshole"

No one's histrionics are magically resolved. If anything, people's character flaws spin out of control. In Hell, bullies remain bullies. Angry people are still angry. People in Hell pretty much keep doing the negative behavior which earned them a one-way ticket.

And, I warn the cancer lady, don't expect any guidance or mentoring from the demons. Not unless you're palming them a constant supply of Chick-O-Sticks and Heath bars. The demonic bureaucracy, they might pretend to shuffle some papers in an officious manner, then promise to review your file, but their attitude is: Well, you're in Hell, so you must've done something. In that way, Hell is awfully passive-aggressive. As is earth. As is my mother.

If you believe Leonard, this is how Hell breaks people down—by permitting them to act out to greater and greater extremes, becoming vicious caricatures of themselves, earning fewer and fewer rewards, until they finally realize their folly. Perhaps, I muse over the telephone, that is the one effective lesson which one learns in Hell.

Depending on her mood, Judy Garland can still be more frightening than any demon or devil you might run across.

Sorry. I have not actually seen Judy Garland. Or Jackie O. Forgive me my small lie. After all, I am in Hell.

In a worst-case scenario, I tell the woman, if the Big C does kill her and she ends up in the Pit, she needs to look me up. I'm Maddy Spencer, phone bank number 3,717,021, position twelve. I'm four-foot-nine, wear eyeglasses, and sport the way-coolest new silver, ankle-strap high heels anyone has ever seen.

The phone bank where I work is located at Hell headquarters, I instruct the dying woman. You just go past the Great Ocean of Wasted Sperm. Hang a left at the gushing River of Steaming-hot Vomit.

Out of the corner of my eye, I see Babette headed my way. In closing, I wish the cancer lady good luck with her chemo, and warn her not to smoke too much spliff for the nausea, since reefer is no doubt what got me express-mailed to my personal forever in the fiery pit. Before ending the call I say, "Now remember, ask for Madison Spencer. Everybody knows me and vice versa. I'll show you the ropes."

Just as Babette steps up beside me, I say, "Bye," and end the phone call.

Already the autodialer has another telephone ringing within my headset. On the filthy little screen reads a number with a Sioux Falls area code, where the window of dinnertime must just now be opening. In this fashion, we begin our shift by annoying people in Great Britain, then the Eastern United States, then the Midwest, the West Coast, etc.

Standing beside me, Babette says, "Hey."

Covering the mouthpiece of my headset, cupping one hand over it, I say, "Hey," in return. I mouth the words, Thanks for the shoes... .

Babette winks, saying, "No biggie." She folds her arms across her chest, leans back a smidgen, peering at me, and says, "I'm thinking maybe we should change your hair." Squinting, Babette says, "I'm thinking, maybe—bangs."

At merely the idea—bangs!—my butt's already bouncing little bounces in the seat of my chair. Within my earpiece, a voice answers the call, "Hello?" The voice sounds muffled and garbled with a mouthful of partially masticated dinner food.