I like to think that my role in the fashion industry has been a bit like Project Runway’s position among reality shows, which is a voice of simple reason. Let others be shimmery and flashy and brilliant. (And no one loves daring geniuses more than I do.) I will always be there in the wings saying, “You need to be good to people. You need to take your work seriously. You need to have integrity. You need to work with what you’ve got.”

A woman behind me in line at Starbucks the other day introduced herself as an assistant at a popular women’s magazine.

“Are you taking a break?” I asked.

“No, I’m here getting coffee for everyone.” She laughed a bitter laugh and showed me a mile-long list.

“It’s all in the details,” I said. “Do everything one thousand percent. You could be editor in chief some day!”

I’m afraid she thought I was teasing her, but the fact is I am constitutionally incapable of being snarky. I’m not throwing out barbs and making fun of people. I believe in giving a dimension of seriousness to the whole enterprise of creating and talking about clothes, even to red-carpet reportage, and I’m very proud of that.

As anyone who’s been on the red carpet can tell you, the experience is terrifying.You’re always just a hair shy of enduring a humiliating moment or facing someone who’s just there to make fun of you. I thought: I need to be an antidote to all this horrible stuff.

As many people who watch Project Runwayknow, I am a stickler for good manners, and I believe that treating other people well is a lost art. In the workplace, at the dinner table, and walking down the street—we are confronted with choices on how to treat people nearly every waking moment. Over time these choices define who we are and whether we have a lot of friends and allies or none.

So how do we do this social thing well? And by “well,” I mean: How do we become more respectful and further our own goals at the same time? Dear reader, these two concepts are not mutually exclusive; they’re mutually beneficial—and that’s what this book is all about.

To maintain anything like a good working relationship with people, to get by in the world successfully, you need to have good manners. (And you need a sense of humor or you may as well slit your wrists.)

I reflect on manners, or the lack of them, each and every day. There are times when I want to stop the world for a moment and ask certain people some probing questions, such as: All of these people are trying to get off the subway train. Why do you six people think you should enter before we leave? Don’t you realize that if you just clear a path we can get off and you can get on?

In the Internet age, even the very word mannersseems antiquated.

Life moves so rapidly these days that it’s easy to feel justified in being rude.

“I’m rushing home to the babysitter. That’s why I didn’t say ‘thank you’ to the cashier.”

“If I treat my assistant humanely, maybe it will be taken as a sign of weakness and I will lose my job.”

“I get so many e-mails, there’s no time to respond, much less to be eloquent.”

With the advent of certain omnipresent technological devices, with chivalry long gone, with message boards teaching young people that anonymous rudeness is acceptable, we are looking at a great amount of change for the worse.

But let us not be swept up in this tide of rudeness. This book (in addition to being a fun excuse to tell some of my favorite fashion-world stories) is a call to arms, a manifesto for kindness, generosity, and integrity. I hope you will join me in trying to make society a friendlier, more polite, and less aggressive place.

Of course, it’s not like I am perfect. I’ve made many mistakes, and I continue to slip up now and then in my effort to behave well. And you’ll hear all about it!

And yet I always atone for my errors, and there are certain fundamental social protocols I’ve come to hold dear: I don’t believe in texting while dining, sending one-word e-mails in lieu of formal thank-you cards, wearing shorts to the theater, or settling for any of the modern trends that favor comfort over politeness, ease over style.

Being a good friend to other people, being glamorous and attractive, being a success are no accidents. Having a rich career and home life are the result of a great deal of hard work.

But that doesn’t mean the work isn’t fun.

In this book, I will share my thoughts on what constitutes a life well lived. These rules are what I’ve always tried to impart to my students and have tried to follow in my own career and social life. In writing these chapters, I’ve tried to think of you, the readers, as beloved students who have come to me during office hours to ask advice, talk over a dilemma, or just hang out.

Good manners lead to better relationships, more career success, and less personal stress. Manners are a relief, not a terrible obligation. It’s my belief that etiquette isn’t cold and formal; it’s warm and flexible. I am very concerned with manners, but I am not a robot. Manners are simply about asking yourself, What’s the right thing to do?

I deeply believe that if we all have this simple question in our minds, we will do right by one another. We won’t always succeed … As you will learn from this book, in the course of trying to do the right thing, I have let a closet full of unopened gifts pile up in my apartment, overextended myself to the point where I almost had a nervous breakdown, and even put a dear old lady in the hospital!

But I’ve learned from every mistake, and I’m eager for you to learn from them, too. In that spirit, I will be offering my thoughts on manners, reminiscing about my own experiences adhering or failing to measure up to them, and telling what I hope are entertaining stories—not toomany scandalous ones, but I do have a few doozies …

So please, pull up a chair and let’s start our chat!

Make It Work!

AS A LITTLE KID, when confronted with a difficult situation, I would run and hide somewhere in our Washington, D.C., house. I wanted to escape from the world. School, sports, church, birthday parties—anything social terrified me. All I wanted to do was hole up until the event had passed and I could go back to reading alone in my room.

Unfortunately, I couldn’t stay hidden for very long, because the house wasn’t that big and eventually my mother figured out my favorite hiding places. But usually it would be long enough to scare the living daylights out of her, which for me was not an unhappy side effect.

As my mother caught on to each new scheme, I got more creative. I think it was maybe the third or fourth time I hid, I actually ran away outside and found a good secluded spot in the yard. I was thrilled when I heard her inside tearing the house apart. Finally, I had really succeeded in terrorizing her. I could have stayed out in that yard forever.

Well, unfortunately for my escapist fantasies, we had a basset hound, Brandy. My mother sent Brandy out to find me, and she did so immediately.

This made me more determined. I thought: I need to get smarter about this. I need to run awaywith Brandy.

That didn’t work, either, because my parents would yell for me and Brandy would bark back.

Then it became a challenge to run away with her andto keep my hand over her mouth.

The whole project got more and more complicated until, ultimately, I decided it was less trouble just to stay home and be miserable.

In that moment, the seeds of “make it work!” were born. Running away from my problems didn’t help. I had to face up to whatever it was that I didn’t want to deal with—my homework, an angry parent, a fight with a friend—rather than just trying to put it off until it went away. Until you address them, I have since learned, such problems never truly vanish.