She placed the breakfast tray carefully on the small Queen Anne tea table next to the wing chair, in readiness for Mrs Fairley, who liked to have her breakfast in front of the fire. She looked over the tray to be sure it was perfect, rearranged some of the china more attractively, plumped up the cushions on the wing chair, and turned her attention to the dying fire. She knelt in front of the fireplace and began to rekindle it with paper spills, chips of wood, and small pieces of coal, handling them cautiously with the fire tongs in an effort to keep her hands clean. She clucked impatiently. Mrs Turner with her extra chores was a real nuisance sometimes! If she had been up to the sitting room on time she would not have been faced with the task of making the fire again. This annoyed her because it ate into her precious time, and Emma, so rigid and relentless with herself, hated any deviation from her normal routine. It put her out of sorts because it ruined her timetable for the entire day. This timetable, Emma’s own recent creation, was her Bible and she lived by it. She knew that without it she would be hopelessly lost.

She picked up the bellows and worked them in front of the meagre fire. Under the force of the small but strong gusts of air, the smouldering chips of wood spurted and spluttered, finally ignited and began to burn rapidly. In the sudden conflagration her face was illuminated. A small frown now creased her brow and her cheerful expression was obliterated, as she remembered with clarity and bitterness what her life had been like without that timetable.

On that day, early in February, when Polly had been struck down and forced to take to her bed, Emma had resignedly accepted the fact that she had to do Polly’s work as well as her own. She knew she had no alternative. Strong of constitution and basically optimistic of nature, she had scurried about the Hall like a demon and with immense energy, telling herself that Polly would be up and about the next day and well enough to do her own work again. But this had not happened. Emma was suddenly burdened with the whole load of domestic chores seemingly for an indefinite period. She soon became overwhelmed by her innumerable duties and acutely nervous about completing them efficiently.

Those first few days she had been bone tired at the end of every day, for she started working at six o’clock in the morning and barely stopped for breath, let alone a rest, until she finished at seven in the evening. By then she was almost always too weary to eat her supper and, in fact, it had usually taken a supreme effort of will and the last ounce of her strength to crawl up the attic stairs to her room. White and shaking and speechless with exhaustion, she had hardly had the energy to undress, and she invariably dropped on to the uncomfortable little bed in a dim and mindless stupor. She would fall into a heavy and stupefied sleep at once, and yet she never felt refreshed when she awakened the next day. Her back and shoulders still ached, her eyes were red-rimmed with fatigue, her arms and legs were like leaden weights, and her hands were sore and raw.

As she had shiveringly dressed in the cold attic room and washed in the icy water from the washbowl, she had seethed with a fulminating anger she found hard to quell. Yet she did not dare to complain for fear of reprisals from Murgatroyd or, even worse, dismissal. Daily, she dragged her weary body through that mausoleum of a house, up and down the many stairs, along the winding corridors, across the great hall and larger rooms, dusting, polishing, sweeping, black-leading grates, stoking fires, making beds, cleaning silver, ironing linens, and taking care of Adele Fairley’s needs as well. And as she did, she often wondered how long she could continue without collapsing. This thought terrified her even more and made her grit her teeth and marshal her diminishing energies, for the money she earned was so desperately needed at home. She could not afford to collapse, for the sake of her family, and so she pushed herself almost beyond endurance, propelled by sheer force of will power and sustained by the icy terror of losing her job.

One morning, after about a week of this backbreaking toil, Emma was cleaning the carpet in the drawing room, rushing up and down and across the immense expanse of florid flowers and arabesques entwined in oriental convolutions, the carpet sweeper a dangerous weapon in her hands as she handled it with force and a certain abandon. As she had raced to and fro, a staggering thought entered her mind and it so amazed Emma it brought her to a standstill in the middle of a clump of purple rosettes. She leaned on the carpet sweeper, totally absorbed in her thoughts, and slowly a look of absolute comprehension crossed her face. Emma had just realized that the cleaning and care of Fairley Hall was difficult to manage because it not only was badly planned but was downright muddled. At that moment, it also struck her that this was due to Murgatroyd’s poor organization and his haphazard distribution of the work. Lots of minor jobs were repeated daily, and unnecessarily so, and too much time was wasted on them because of Murgatroyd’s pernickety fussing about trivialities. Then again, major jobs such as cleaning the silver, ironing the mountains of washing, and dusting the panelling in the library were all jammed together to be completed in one day. It was not possible for one person to accomplish all of this work properly, and also attend to the general chores which had to be done the same day. But there was a solution and it had come to Emma in a flash, as she had stood poised with the carpet sweeper in the centre of the drawing room floor. It was a solution so simple she was surprised no one else had ever thought of it. The solution was planning. She suddenly knew that if the work was planned properly and systematically, in a sensible way, and distributed more intelligently, it would be easier to manage. Of this she was absolutely confident, and the more she thought about it, the more convinced she had become.

In an effort to make some sense out of this muddled daily routine, Emma began to time herself at each job, and then scribbled down the amount of time each one took on a scrap of paper culled from the wastepaper basket in the library. She next made a list of all the daily chores, plus the major tasks for the entire week. For several nights thereafter, as exhausted as she was, Emma had forced herself to stay awake as she wrestled with the problem. She had studied her piece of paper assiduously, pondered over each chore and the time involved, and then she had set about creating her own special work plan. She first distributed the heavier work more evenly, staggering the jobs that were complicated or time-consuming over the whole week, so that they were easier to handle along with the daily routine. She also allocated a given amount of time to each specific chore, ruthlessly cutting corners with the less important ones for expediency’s sake. Satisfied at last that she had made a semblance of sense out of what had previously been a hopeless muddle, she had copied her makeshift plan on a less grubby piece of paper and had hurried excitedly to show it to Cook, well pleased with herself and also vastly relieved. If the new routine was followed precisely the work could be accomplished in a more orderly and practical fashion, to the benefit of everyone.

To Emma’s amazement Cook had not only been thunderstruck but had thrown a temperamental fit that was unprecedented, and had gone on to warn her, in the most dire terms, of Murgatroyd’s most certain and deadly wrath at such unthinkable and unwarranted cheekiness, her plump red face clouded with worry and also alarm. Only then did Emma recognize the magnitude of what she was proposing and she had trembled at the thought of Murgatroyd’s bellicose temper, his strident invectives and stinging blows.