Most of them go away, grumbling. Only Cheryl continues to hang around, looking excited as she follows me into my office. I see that she has a mousy-looking girl in tow.

“Heather,” she says again. “Hi. Listen, remember when you said if I found someone who would swap spaces with me, I could move? Well, I found someone. This is my friend Lindsay’s roommate, Ann, and she said she’d swap with me.”

I’ve peeled off my coat and hung it on a nearby hook. Now I sink into my desk chair and look at Ann, who appears to have a cold, from the way she’s sniffling into a wadded-up Kleenex. I hand her the box I keep handy in case of Diet Coke spills.

“You want to trade spaces with Cheryl, Ann?” I ask her, just to make sure. I can’t imagine why anyone would want to live with a person who painted the walls of her side of the room black.

Then again, it was probably annoying to Cheryl’s roommate that Cheryl’s side of the room was decorated with so many pansies, the New York College mascot.

“I guess,” Ann says, looking wan.

“She does,” Cheryl assures me brightly. “Don’t you, Ann?”

Ann shrugs. “I guess,” she says again.

I begin to sense Ann might have been coerced into agreeing to this room change.

“Ann,” I say. “Have you met Cheryl’s roommate, Karly? You know she, er… likes the color black?”

“Oh,” Ann says. “Yeah. The Goth thing. I know. It’s okay.”

“And… ” I hesitate to bring it up, because, ew. “The snake?”

“Whatever. I mean”—she looks at Cheryl—“no offense, or anything. But I’d rather live with a snake than a cheerleader.”

Cheryl, far from being offended, beams at me.

“See?” she says. “So can we do the paperwork for our swap now? Because my dad is here to help me move, and he wants to get back to New Jersey before this big blizzard hits.”

I pull out the forms, finding myself shrugging, just like Ann—it’s sort of catching.

“Okay,” I say, and hand them the papers they have to fill out to make the switch. When the girls—Cheryl giddy with excitement, Ann decidedly more calm—finish filling out their forms and leave, I look over last night’s briefing forms. Fischer Hall is staffed round-the-clock by a security guard, student front desk receptionists, and resident assistants, students who, in exchange for free room and board, act as sort of house mothers on each of the hall’s twenty floors. They all have to fill out reports at the end of their shifts, and my job is to read and follow up on these briefings. This always makes for an interesting morning.

The reports range from the ludicrous to the banal. Last night, for instance, six forty-ounce bottles of beer were hurled from an upper-story window onto the roof of a cab passing on the street below. Ten cops from the Sixth Precinct arrived and ran up and down the stairs a few times, unsuccessfully trying to figure out who the pitcher had been.

On the other end of the spectrum, the front desk apparently lost someone’s Columbia House CD of the Month, causing much consternation. One of the RAs somberly reports that a resident slammed her door several times, crying, “I hate it here.” The RA wishes to refer the student to Counseling Services.

Another report states that a small riot occurred when a cafeteria worker chastised a student for attempting to make an English muffin pizza in the toaster oven.

When my phone jangles, I pounce on it, grateful for something to do. I do love my job—really. But I have to admit it doesn’t tax my intellect overly much.

“Fischer Hall, this is Heather, how may I help you?” My last boss, Rachel, had been very strict about how I answered the phone. Even though Rachel’s not around anymore, old habits die hard.

“Heather?” I can hear an ambulance in the background. “Heather, it’s Tom.”

“Oh, hi, Tom.” I glance at the clock. Nine-twenty. Yes! I was in when he’d called! If not on time, then at least before ten! “Where are you?”

“St. Vincent’s.” Tom sounds exhausted. Being the residence hall director of a New York College dormitory is a very demanding job. You have to look out for about seven hundred undergraduates, most of whom, with the exception of summer camp or maybe a stint in boarding school, have never been away from home for an extended period of time before in their lives—let alone have ever shared a bathroom with another human being. Residents come to Tom with all of their problems—roommate conflicts, academic issues, financial concerns, sexual identity crises—you name it, Tom has heard it.

And if a resident gets hurt or sick, it’s the residence hall director’s job to make sure he or she is okay. Needless to say, Tom spends a lot of time in emergency rooms, particularly on weekends, which is when most of the underage drinking goes on. And he does all this—is on duty twenty-four hours a day, three hundred and forty-three days a year (all New York College administrators get twenty-two vacation days)—for not much more than I make, plus free room and board.

Hey, is it any wonder my last boss only lasted a few months?

Tom seems pretty stable, though. I mean, as stable as a six-foot-three, two-hundred-pound former Texas A&M linebacker whose favorite movie isLittle Women and who moved to New York City so he could finally come out of the closet can be.

“Look, Heather,” Tom says tiredly. “I’m gonna be stuck here for a few more hours at least. We had a twenty-first birthday last night.”

“Uh-oh.” Twenty-first birthday celebrations are the worst. Inevitably, the hapless birthday boy or girl is urged to slam back twenty-one shots by his or her party guests. Since the human body cannot process that much alcohol in such a short period of time, most of the time the resident ends up celebrating his or her big day in one of our local emergency rooms. Nice, huh?

“Yeah,” Tom says. “I hate to ask, but would you mind going through my appointment books and rescheduling all my judicial hearings this morning? I don’t know if they’re gonna admit this kid or not, and he won’t let us call his parents—”

“No problem,” I say. “How long you been there?”

Tom exhales gustily. “He only got up to seven before he passed out. So since midnight, or thereabouts. I’ve lost all track of time.”

“I’ll come spell you if you want.” When a student is in the emergency room but hasn’t been admitted, it’s policy that a New York College representative stay with him or her at all times. You can’t even go home to take a lousy shower unless there’s someone there to take your place. New York College does not leave its students alone in the ER. Even though the students themselves will frequently check out without even bothering to tell you, so you’re sitting there watching Spanish soaps for an hour before you find out the kid isn’t even there anymore. “Then at least you can get some breakfast.”

“You know, Heather,” Tom says, “I think I’ll take you up on that offer, if you really don’t mind.”

I say I don’t and am taking money out of petty cash for cab fare before I’ve even hung up. I love petty cash. It’s like having your own bank, right in the office. Unfortunately, Justine, the girl who’d had my position before me, had felt the same way, and had spent all of Fischer Hall’s petty cash on ceramic heaters for her friends and family. The Budget Office still scrutinizes our petty cash vouchers with an eagle eye every time I take them over for reimbursement, even though each and every one of them is completely legit.

And I still haven’t figured out what a ceramic heater is.

I finish rescheduling all of Tom’s appointments, then polish off my café mocha in a gulp.If you were thinner. You know what, Barista Boy? With those long nails you won’t trim because you’re too poor to afford a new guitar pick, you look like a girl. Yeah, that’s right. A girl. How do you like that, Barista Boy?

Quick stop at the cafeteria to grab a bagel to eat on the way to the hospital, and I’ll be ready to go. I mean, café mochas are all well and good, but they don’t supply lasting energy… not like a bagel does. Particularly a bagel smothered in cream cheese (dairy) over which several layers of bacon (protein) have been added.